Privacy Policy

Introduction and Scope

This Privacy Policy describes how probet88 collects, uses, and protects the personal information of our users in Malaysia. By using our platform, you agree to the practices described in this document.

This policy applies solely to the services provided on this website. It does not apply to any third-party websites, payment gateways, or external links that you may visit after leaving our platform. We encourage you to review the privacy policies of any external sites you interact with.

Personal Information We Collect

To provide a secure gaming environment, we collect the following categories of data:

Account and Identity Data

Information provided during registration, such as your username, full name, and contact details. This is used to create and maintain your unique account.

Verification Documents

Copies of government-issued identification or other proof of address. These are used to confirm your identity and age to prevent underage gambling and identity theft.

Payment Data

Financial details required to process deposits and withdrawals. We use this data strictly to facilitate secure monetary transactions.

Gaming and Transaction Activity

Records of your bets, wins, losses, and transaction history. This helps us monitor for fair play and manage your account balance.

Technical and Device Data

IP addresses, browser types, device identifiers, and operating system details. This is used for security monitoring and optimizing the site experience.

Support Communication

Records of your interactions with our customer support team, used to resolve your queries and improve our service quality.

How We Collect Data

We obtain information through three primary channels:

• Directly from You: Information you enter when registering an account, updating your profile, or contacting support.
• Automatically: Data collected via cookies and system logs as you navigate and use our platform.
• Partner Providers: Information received from our partner service providers, such as payment processors or identity verification services, to ensure account legitimacy.

Why We Use Data

Your data is processed for the following essential purposes:

• Account Management: Creating and maintaining your account and providing customer support.
• Financial Transactions: Processing your deposits and ensuring the secure delivery of withdrawals.
• Compliance and Security: Verifying your age and identity, and detecting fraudulent activity or multi-accounting.
• Personalization: Tailoring the content and offers displayed to suit your preferences.
• Legal Obligations: Fulfilling regulatory requirements applicable to gambling operators in Malaysia.
• Marketing: Sending promotional updates only if you have explicitly opted in to receive them.

When We Share Data

We do not sell your personal data to third parties. We only share information with:

• Service Providers: Trusted partners who provide payment processing, identity verification, and technical hosting services.
• Legal Authorities: Relevant government or regulatory bodies when required by law to prevent crime or comply with legal mandates.

How We Protect Data

We implement robust technical and organizational measures to safeguard your information:

• Encryption: Use of industry-standard encryption for data in transit to prevent unauthorized interception.
• Access Control: Strict internal policies ensure that only authorized personnel can access sensitive data.
• Payment Isolation: Financial data is handled through secure, isolated systems to minimize exposure.
• Continuous Monitoring: Regular system audits to detect and respond to potential security threats.

Cookies and Tracking

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

Depending on your location and applicable laws, you have the following rights regarding your data:

• Access and Correction: Request a copy of your data or correct inaccuracies.
• Deletion and Portability: Request the deletion of your account or the transfer of your data.
• Objection and Withdrawal: Object to specific processing activities or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on the Support page. Please note that certain data must be retained even after account closure to comply with gambling and anti-money laundering regulations.

How Long We Retain Data

We store your personal information for the duration of your active account lifecycle. Once an account is closed, we retain necessary data for the period required by applicable law in Malaysia to satisfy legal, audit, and regulatory obligations.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be terminated immediately, and any funds will be handled according to our Terms of Service.

Parents or guardians who believe a minor has created an account may report this via our support channels.

Cross-Border Transfers

Some of our technical and service providers operate outside of Malaysia. In such cases, your data may be transferred to and processed in other jurisdictions. We ensure that appropriate safeguards are in place to protect your data during these transfers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to check the "Last Updated" date at the top of this page regularly to stay informed.

Contact Us

If you have any questions or concerns regarding your privacy or the handling of your personal data, please reach out to us through the official contact methods provided on our Support page.